UCS values students, input
University Career Services very much does value the thoughts, perspectives and views of others in regards to the overall level of service that we provide to the campus community. I found Bryan Tolles’ editorial relevant in some points regarding facilities or improvements needed on the Web site. These are areas we are looking to improve upon in a strategic manner which will be of benefit to Northwestern students.
However, I felt that the overall tone of the article along with the headline was a bit false in terms of the real service we do provide to NU students. Every quarter we survey students who utilize our office and ask them about their overall satisfaction in regards to counselor/adviser knowledge, resources and services provided. The satisfaction survey scores, on average, are very high. We also have a space in which students can comment on ways in which we can improve upon what we do as an office. We take all comments on these satisfaction surveys quite seriously into how we can better serve students at NU.�
I would ask that the next time Mr. Tolles decides to write a column on our office that he first ask students who utilized our services fully (i.e. regular individual appointments, attending educational programs). I think he might have a change of heart into the real value that we do provide to students.
Finally, in regards to the roach, we do apologize. It’s not pleasant, but let’s blame changes in weather instead of our staff for this.
— Thy Nguyen,
assistant director of University Career Services
