Evanston officials present at national convention

Tom Meyer, Development Editor: Training

Evanston officials hosted a session about the city’s 311 call center this week at a national city management conference.

The session was part of an information session about civic engagement at the International City/County Management Association’s convention in Phoenix. At the event, Evanston officials showed a short video about the city and recent efforts to improve community engagement.

Among the efforts that the video highlighted was the city’s 311 Call Center and Citizen Engagement Division, which was founded last year.

“311 allows accountability and to follow and track a service request, where previously there really was not a way to do that,” service desk operator Sue Pontarelli said in the video.

The 311 service has received more than 200,000 calls so far and more than 35,000 service requests, Pontarelli said in the video.

The management association’s convention includes programming with presentations from city and county officials across the country.

— Tom Meyer