Skip to Main Content
Northwestern University and Evanston's Only Daily News Source Since 1881

The Daily Northwestern

Northwestern University and Evanston's Only Daily News Source Since 1881

The Daily Northwestern

Northwestern University and Evanston's Only Daily News Source Since 1881

The Daily Northwestern


Dan Gingiss headshot for his book publication

Repairing the “leaky bucket”: Kellogg alum Dan Gingiss publishes book on customer experience

November 14, 2021

When one man’s pet cat died, he didn’t think anyone could resonate with his grief.  That was until he reached out to the pet company Chewy.com, asking if he could return his unused pet food. The...

Load More Stories
Activate Search
Northwestern University and Evanston's Only Daily News Source Since 1881
Dan Gingiss